1. Introduction
Sathun is an online marketplace developed by Thakuri Brand. Our mission is to make buying and selling simple, secure, and convenient. Users can discover products, connect with sellers, and enjoy a smooth shopping experience through one easy-to-use app.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Sathun app, website, and related services (collectively, the "Services"). By using Sathun, you agree to the practices described in this policy.
2. Information We Collect
We collect information to provide and improve our Services. The types of information we collect include:
- Account information such as your name, email address, phone number, and password when you create an account.
- Profile and listing details you choose to share as a buyer or seller, including photos, product descriptions, and prices.
- Transaction information such as items purchased or sold, order history, and communication with other users.
- Payment information processed securely through our trusted payment partners. We do not store full card details on our servers.
- Device and usage data such as IP address, device type, operating system, and how you interact with the app.
- Location information, with your permission, to show relevant listings and nearby sellers.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and verify your identity.
- Enable buying, selling, and communication between users.
- Process transactions and send order confirmations and updates.
- Personalize your experience and recommend relevant products.
- Improve, maintain, and secure our Services.
- Detect, prevent, and address fraud, abuse, and security issues.
- Send important notices, service updates, and, where permitted, marketing communications.
5. Data Security
We use industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or misuse. This includes encryption in transit, access controls, and regular security reviews.
While we work hard to protect your data, no method of transmission or storage is completely secure. We encourage you to use a strong password and to keep your login details confidential.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, updating, or correcting your account information.
- Requesting a copy or deletion of your personal data.
- Opting out of marketing communications at any time.
- Managing app permissions such as location, camera, and notifications through your device settings.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children's Privacy
Sathun is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will notify you through the app or by other reasonable means. The "Last updated" date at the top of this page indicates when the policy was last revised.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:
- Email: privacy@sathun.com
- Company: Thakuri Brand
- Product: Sathun Online Marketplace